This is becoming a major issue worldwide, online "companies" and, or "services" that are afraid for their "customers" to communicate with them.  Actually, it has been a major issue for some years, but is becoming endemic, even for the "new faces."  From Amazon.com, to Lenovo, to Google, to Microsoft, and so on, ad infinitum, I do not know who will see this, and feel the same way, having had the same experience, but such "companies" are little better than the scam artists that once proliferated on the sidewalks of major cities.  If they are offering, providing, selling legitimate products and, or services, they need to step up and take responsibility for their activities, instead of hiding behind the shroud of anonymous and "blocked" IP addresses and hidden or "secure" servers.

Microsoft used to be responsive, and provide direct communications conduits, but no more; one cannot even ask a question of Lenovo, regardless the "country site"; Google is famous for making it virtually impossible to even ask a question, much less complain.  It is much like the situation that obtained for "big business" back in the late 19th and early 20th centuries, when the "common," or "little" people had no recourse when "stiffed" by one or more "big boys."  That is why unions sprang up and proliferated.  The fact that unions became the very enemy they fought only demonstrates the insidiousness of the power wielded.

What is wrong, boys and girls, you afraid of being criticized?  You afraid of being "called out" on your mistakes, and shortcomings?  Is da po little tings so fwightened of being held wesponbible?  Are you all related to Elmer Fudd?  Sooner of later some real gentlemen and ladies are going to take your place, and you will be left in the dust.  You had better wake up, Lenovo, Microsoft, Adobe, et alia; nothing is free in life, and everyone eventually pays for their disregard of their fellows.